Does YOKATV support both Android and Linux operating systems?

YOKATV runs on Android 11 but offers a unique theme that mimics the look and feel of a Linux-based system. This design provides users with a more flexible and familiar experience. YOKATV is the first Android TV box to offer this kind of interface, combining Android’s performance with a Linux-style UI for added convenience.

Why can’t I log into a specific type of account?

First, make sure your device is updated to the latest system version. If the issue persists after updating, please provide your device’s Serial Number, MAC address, and the account details to our support team. Our experienced engineers will run a test and help resolve the issue as quickly as possible.

Does YOKATV really support 4K streaming, and which streaming services are supported?

Yes, YOKATV 4K Android streaming boxes fully support Ultra HD streaming and feature HDR10+ for richer colors and sharper details. YOKATV is compatible with popular streaming platforms such as Stalker, Xtream, and M3U, offering flexible and convenient access to your favorite content.Please note: You must subscribe to each streaming platform separately.

Why doesn’t the interface enter YOKATV Online after booting?

This issue may occur because the YOKATV Online app is updating in the background. During the update process, the system may temporarily prevent access. Please wait 1–3 minutes for the update to complete, then try entering the app again.

Why do certain programs have no subtitles or EPG function?

This is usually due to a server-side issue related to your account location or because the specific channel does not support subtitles or EPG (Electronic Program Guide).

Why did my account suddenly disappear from the system?

Please contact your distributor to confirm that your account is still valid and log in manually. Also, check whether the application data has been cleared or restored. If the issue persists, reach out to YOKATV support for further assistance.

Which YOKATV products support the YOKATV Online 2 application?

YOKATV Online 2 is exclusively available on the IPx3 and all newer YOKATV products. Other models will continue to support the original YOKATV Online application.

How do I log in to my streaming account on the YOKATV Online App?

YOKATV Online supports the following account types: Stalker Portal, Xtream Codes, and M3U.Follow these steps to log in:1. Go to the account management page:Menu → Portals2. Click the “+” icon and choose one of the following methods:Quick Add:Use your phone to scan the QR code or enter the provided web link and device code in a browser. Then fill in your account details on the webpage.Manual Add:Manually input your account information directly in the app.(e.g., for Xtream Codes, enter the URL, username, and password.)3. Save and confirm your settings to start streaming.

How do I clear data or cache for the YOKATV Online App?

Go to Settings → About Us → Clear Data / Clear Cache.Note: Clearing data will erase your account information. Please make a backup before proceeding.

How do I set or change the password?

Go to Settings → Change Password.Enter the default password: 0000 when prompted.Follow the instructions to set a new password.

How can I connect the TV box to the remote control via Bluetooth?

Go to “Settings” on the home screen. Select "Remotes & Accessories" → "Add Accessory". Then long press and hold the “OK” and “Volume -“ buttons simultaneously. Once the remote is detected press the “OK” button to complete pairing.

How can I program the remote control to learn the infrared codes from other devices?

Refer to the “Learning Button Guide” located on the back of your remote control. It provides step-by-step instructions for setting up IR code learning.

Why i can't place an order on the website?

YOKATV operates through a distributor program, so direct purchases are not available on our website. To get YOKATV products, please contact your local dealer or reach out to us at support@yokatv.com for assistance.

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