Return and Refund Policy

YOKATV values long-term partnerships and stands behind the quality of all our Android media players and accessories. Our return and refund policy is designed to support our authorized distributors and resellers.

Eligibility for Returns

Returns are only accepted for purchases made through our authorized distribution channels. We do not process returns or refunds for consumer or individual orders made outside of these agreements.

You may be eligible to return products if:

• The items are defective or damaged upon delivery
• You received the wrong model or configuration
• The product remains unused and in original packaging (subject to approval)

All return requests must be submitted within 14 days of receipt to the local dealer.

Return Process

To request a return, please contact your assigned YOKATV account manager or email our support team with the following:

• Purchase order or invoice number
• Reason for return (include photo/video if applicable)
• Serial number(s) of the affected unit(s)

Once approved, you will receive return instructions and a designated warehouse address.

Refunds or Replacements

• For DOA (Dead on Arrival) or confirmed defective units, we offer free replacement or full refund after inspection.
• Refunds will be processed via the original payment method within 7–14 business days of approval.
• In certain cases, dealer credit or stock offset may be offered for future orders.

Non-Returnable Items

• Items damaged due to misuse, modification, or improper handling
• Units returned after the warranty period or without proper documentation
• Custom/OEM branded packaging (unless product defect is confirmed)

Need Help?

Please reach out via our Contact Us page or speak with your account manager for any questions regarding your return or refund eligibility.